Privacy Policy

Last Updated: 26 December 2025

This Privacy Policy describes how KLOVI / KLOVI Vault (“KLOVI”, “we”, “us”, or “our”), a brand owned and operated by HARV Enterprises (“Company”), collects, uses, discloses, and safeguards your personal data when you visit or make a purchase from https://klovivault.com (the “Website”), which is powered by Wix.

By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following personal data:

a) Information You Provide
Name, phone number, email address, billing and shipping address, order details, purchase history, customer support communications, and account information (if applicable).

b) Payment Information
Payments are processed through Wix Payments and/or third-party payment gateways enabled on our Wix platform. We do not store or process complete card or banking details.

c) Device and Usage Information
IP address, browser type, device information, pages visited, time spent on pages, referral data, and approximate location derived from IP address.

d) Cookies and Tracking Technologies
We use cookies and similar technologies to support website functionality, analytics, and marketing activities.

2. PURPOSE OF DATA COLLECTION

We use your personal data to:
Process and fulfill orders
Deliver products and manage logistics
Provide customer support and grievance redressal
Send order confirmations, updates, and service communications
Improve website performance and user experience
Conduct analytics and business insights
Send promotional communications where permitted or consented

3. LEGAL BASIS FOR PROCESSING

Personal data is processed in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, based on:
Your consent
Performance of a contract (order fulfillment)
Legitimate uses permitted under applicable law

You may withdraw consent at any time where processing is based on consent.

4. SHARING OF PERSONAL DATA

We may share personal data with:
Wix.com Ltd. for website hosting, security, forms, and store functionality
Payment gateway partners for payment processing
Shipping and logistics partners for delivery and reverse pickups
Customer communication tools (email, WhatsApp, SMS)
Analytics and advertising partners (where enabled)
Government or regulatory authorities where required by law

We do not sell your personal data.

5. INTERNATIONAL DATA TRANSFERS

As our Website is powered by Wix and supported by global service providers, your personal data may be stored or processed outside India. We ensure reasonable safeguards are in place to protect such data in accordance with applicable law.

6. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Data is securely deleted or anonymized when no longer required.

7. DATA SECURITY

We implement reasonable technical and organizational measures to safeguard your personal data. However, no method of transmission over the internet or electronic storage is completely secure.

8. COOKIES POLICY

Cookies are used to:
Enable core website functionality
Remember user preferences
Analyze website traffic and usage
Support marketing and advertising activities (if enabled)

You can manage cookies through your browser settings or Wix cookie consent tools. Disabling cookies may affect website functionality.

9. CHILDREN’S PRIVACY

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. YOUR RIGHTS

Subject to applicable law, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of personal data
Withdraw consent where applicable
Raise grievances regarding data processing

11. GRIEVANCE REDRESSAL AND CONTACT INFORMATION

For any privacy-related questions, requests, or complaints, you may contact:

Brand: KLOVI (A brand of HARV Enterprises)
Email: support@klovivault.com
Phone: +91-931-931-531-9

We will address grievances within timelines prescribed under applicable Indian law.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.